Shipping policy

Order Processing Time

We strive to process and ship orders within 2 business days of order confirmation. Please note that processing times for pre-order items may vary based on stock availability. Once your order has shipped, you will receive a confirmation email with tracking information to help you monitor your order’s status.

Shipping Carriers

We partner with reliable carriers like UPS, DHL, and USPS to ensure the timely and secure delivery of your orders. We support worldwide shipping, so customers everywhere can receive their orders with ease.

International Shipping for Packages over 3kg

For packages weighing over 3kg, we use international commercial shipping services, ensuring delivery within 1 week to provide you with efficient and reliable service.

Shipping Fees

Shipping fees are calculated based on the order amount and destination. We offer free shipping for orders meeting specific thresholds, which vary by order details. You can view the applicable shipping fees and free-shipping thresholds at checkout.

Lost or Damaged Packages

While we take every precaution to ensure your order arrives safely, in rare cases, packages may be lost or damaged in transit. If you receive a damaged or lost package, please contact our customer service at jack-cici-diy@outlook.com . Depending on the situation, we will promptly offer a refund or replacement.

Returns and Refunds

For more information on returns and refunds, please refer to our Returns Policy page.

If you have any questions about our shipping policy or other inquiries, please reach out to us at jack-cici-diy@outlook.com Our customer service team is here to assist you.

Please note that this shipping policy may be updated or modified based on actual circumstances without prior notice.

Thank you for choosing JACK&CICI DIY STUDIO